Overview

What is an IT Professional Organizer? A traditional Professional Home Organizer declutters and organizes closets, garages, and kitchens, maximizes space, sets up systems and processes, and provides resources and products (organizing tools) to help find the solutions for your home, business, and life. They are problem solvers for your physical space.

An IT Professional Organizer does much of the same, but with your digital spaces.

IT Organizers focus on organizing spaces and content on computers, laptops, tablets, phones, scanners, the cloud, and other devices. Clients often have content on many types of storage such as thumb drives, external hard drives, old devices, phones, and multiple clouds. The first step in digital organizing is to sort through this content (documents, photos, videos, music, etc.) to determine what you have and what organizing system will work best for you. The IT Organizer will recommend file structures and storage solutions, work with you to set them up, then make sure you understand how to maintain it. This will allow you to retrieve your content when and where you need it and to have a designated place to put new content.

Our team can declutter files, folders, and libraries by eliminating unwanted or outdated documents, duplicate photos or music, or low quality photos or videos. We do this based on a consultation with our client to set up rules for what is to be saved and what can be deleted. Once the decluttering is complete, the IT Organizer will make recommendations for efficient access and storage of remaining content. The organizing system will be selected based on how you want to access your data, your budget, device compatibility, and added features you might want when comparing options. Do not be concerned if you do not fully understand the decisions that go into organizing digital content. It is our job as experts to set up the system and explain the process in a way you understand. We promise to make it as simple and efficient as possible.

For example, if you have many years of inherited and current digital family photos and videos, you might want a system that allows you to share the content versus one that stores the material on a single device with limited access. A small or in-home business may need a solution that includes a way to keep track of employees, marketing, payroll, and the abundance of ideas small business owners want to save for future inspiration. If you travel frequently, our IT Organizer will consider saving content to a space that is accessible from any location in the world with internet access.

How you live, work, and function is specific to your home and family. Our IT Organizer will find the solution that is right for you. It may be as simple as offering a resource for you to implement, or as complex as finding the solution, putting it in place, and teaching you how to maintain it long after we are gone. Our IT Professional Organizers can get your entire family in sync and working seamlessly together.

Service Agreement

BY AGREEING TO SERVICES FROM GET ORGANIZED!, CLIENT ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF SERVICE AS STATED IN THE INFORMATION BELOW.

By accepting a professional organizing service appointment and agreeing to a service provided by Get Organized!, the client agrees to accept Get Organized!’s general terms and conditions listed below. These terms and conditions, together with our appointment notes and confirmation and the scheduled organizing, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

If the client is unsure about any point within these terms and conditions, please contact us for clarification. Statutory rights are not affected. In the event that the terms and conditions change we will notify the client via email.

In-Home Working IT Consultation (maximum 2 hours) - $150

An in-home prepaid IT consultation is where digital organization begins. We gather information on your current technology and devices and discuss your needs and ultimate digital goals. Sometimes our clients know what they want but need help with the implementation, while others are so overwhelmed with the disorganization of their content that they have no idea where to begin. This consultation will be a time for evaluation, brainstorming, and discovery of your devices and content. At the end of the consultation your IT Organizers can help you choose a prepaid IT Package based on estimated hours of service to complete your initial projects. These packages offer savings up to 20% off our hourly rate (see our packages below). Your IT organizers can also schedule your next appointment (2-hour minimum) which will take place in your home. It is suggested you leave 3-5 days between your IT consultation and your first workday to get prepared based on recommendations from your IT Organizers.

Before IT Organizers arrive for the consultation:

• Make sure you have your device(s) on and charged. Have charging cords or stations available in case the batteries are drained by the work.
• We recommend that accessible information be backed up prior to the appointment if possible.
• Have account login information, usernames, and passwords as needed. Valuable time will be wasted if IT Organizers are unable to get access to necessary devices and applications.
• Make sure you have internet connectivity. If your power is out or your internet is down, you will want to reschedule your appointment.
• Have a notepad, pen, and calendar for note taking and scheduling future appointments. Be prepared to give us your full attention during the Consultation.

After the Consultation

At the end of the consultation, our clients often choose to schedule days for us to begin the process of setting up accounts, gathering material from devices and storage, organizing content, and more. Make sure to take advantage of our IT Packages for up to 20% off our hourly rate. Hours never expire and anyone in your household can use them.

Within three (3) business days of the consultation you will receive a follow-up email from your IT Organizer. This email will contain an action plan of your priorities, suggested homework you may need to do prior to the next workday, or links to software, hardware, apps, or solutions that should be considered and/or purchased for the best organizing result.

If workdays are scheduled at the consultation, IT Organizers may need to purchase software or hardware, set up accounts, transfer data and/or move content to be ready for the next appointment. Our rate for shopping (if needed) is $50 per hour plus mileage (when applicable) and the cost of the items. The shopping hourly rate is also charged during shopping travel time. Since most purchases are ordered online, travel and in-store shopping are kept to a minimum. Software and hardware purchases are non-returnable and non-refundable and will be billed in advance of scheduled workdays along with the fees for the estimated work hours. Our goal is to make sure you have the proper supplies on hand while also being efficient with our time and your money.

Starting the Job

Depending on the plan of action discussed at the consultation and follow-up email, our IT clients might be given some homework to have completed prior to our arrival for the IT workday. Some clients will choose to work alongside the IT Organizer to answer questions and help make decisions, while some prefer to make themselves available for questions, but let the organizers do all the work. We understand we are working with important and private information, so we want our clients to choose the conditions during the workdays. It is this teamwork that allows our clients to learn the skills needed for future IT projects.

As mentioned above, IT appointments are a minimum of 2 hours in the client’s home. In some cases, and only with the client’s approval, the IT Organizers may work on a project remotely. If any work is conducted outside of the client’s home/office, our IT Organizers will set up remote access with permission including temporary passwords to gain access to accounts. Again, this is only in certain cases and only with our client’s advanced approval.

Get Organized! agrees to keep all client details confidential for the security of the home and its contents. The information will stay within Get Organized! unless otherwise granted permission to disclose to others.

The IT Organizers at Get Organized! are being paid only while on a scheduled job. It is important that as a client you allow time before the end of your appointment to go over any future plan of action. This includes homework assignments and purchases needed to complete your job. Remember to take notes on the discussion at the consultation and subsequent appointments so you will be able to recall important information without having to contact your organizer(s) after work hours.

If you require “after hours” consulting (more hands-on time, action planning, brainstorming, etc.) with your IT organizers, you will be charged our standard IT hourly rate for one organizer. The IT Organizers will keep track of the time spent on phone calls, texting, and email, and you will be billed monthly. We understand some clients want more access to their organizer, so we offer this service at an additional charge.

It is our goal you receive exceptional customer service at all times and at the same time Get Organized! must compensate its organizers for their work after hours. Please be aware of this policy so a bill for this service does not come as a surprise.

As always, please feel free to contact your organizer at no additional cost with schedule changes or a quick question. You may also contact our Get Organized! office at any time by phone at 972.841.0738 or via email at Info@GetOrganized.ws.

Rates

Our Client Managers will review how our process works, gather the necessary technology information, explain pricing, and schedule appointments. The consultation time and estimated work hours must be paid in advance of the appointments. After the initial consultation, IT organizing is billed hourly (2 hour minimum) or in pre-paid packages of hours at a discounted rate. The IT Organizers will offer an estimated number of hours for the project after the consultation. Additional hours needed over the estimated time will be discussed and approved by the client.

How long a job will take depends on:

• use of a wired or wireless network and the speed of network
• speed of the NIC (Network Interface Card) connecting to those networks
• age of device(s) - technology age triples every 6 months
• how full the hard drive is (once a hard drive nears full capacity it starts to run slower)
• how hard-drive is mirrored (RAID0 | being backed up in multiple places)
• whether the devices have the latest updates (software and driver updates, etc.)
• easy access to login information and passwords
• client’s ability to make decisions

Even if the home has high-speed internet, one of the factors above may cause bottle-necking (slowing down) at a certain phase in the project, causing a need for more hours to complete.

You may be using purchased or free software that is outdated or has limitations. At times, our IT Organizers will use new applications to problem-solve issues. Our IT Organizers cannot know 100% of all applications available for your device and/or what you have been using. Most are intuitive to our IT Organizers, as they become familiar with nuances of your device. This does not constitute training on the client's time.

Sometimes when working on one priority we discover an unexpected step that must be handled to continue the process. Working with technology issues often requires troubleshooting and time to set up a new step or system. Be assured we are organized and efficient with our steps and will do our best to complete tasks as quickly but accurately as possible.

If the IT Organizers are distracted by clients’ family members or household guests, pets, contractors in the home, etc. during an organizing appointment, we reserve the right to bill for additional time needed to complete the scheduled work scope.

The client will be liable for the full cost of the job even if an employee or independent contractor of Get Organized! feels their personal safety is in danger due to actions of the client or another party in the home and must leave the site.

We assume no liability for damage or loss of items that are not secured in a proper manner, or damaged prior to our appointment. (Example: heavy items on fragile shelves or dings in furniture or devices that were there before we organized). Further, we assume no liability for damage or loss caused by the negligence of the client, power outages, or weather related consequences.

Appointments and pricing are based on average time to complete organizing tasks. If the home is not found in an “average” condition or in the condition noted at a consultation or described at booking, Get Organized! reserves the right to bill for the extra time. Our IT Organizers will do a quick walk-through with you when they arrive for your appointment. Our purpose is to ensure we know your priorities, layout of the home, little nuances that will allow us to serve you better, and to adjust pricing if description of home when booking was not accurate.

IT Referral Discounts

Past and current IT or Organizing clients who refer new IT clients to GO will receive 10% off our professional organizing services (a one-time 8-hour day) or 10% off IT services (a one-time package or 2+ hours at our hourly rate). The referral discount is given only when the new IT client has purchased any IT package after their initial IT consultation. The new client must mention the existing client’s name when booking their IT consultation. The discount option will be noted in the note section within our QuickBooks and will remain on the current client’s account until IT services are booked. The 10% referral discount can be used towards any GO service but cannot be combined with any other discount such as a Training Rate.

Past and current IT or Organizing clients who book a Dazzle Deep Clean with Get Cleaned!, then start Maintenance Cleanings will get the 2nd Maintenance Cleaning FREE ($150 maximum savings). This offer cannot be combined with any other discount or offer.

Cancellation Policy

To cancel your appointment with Get Organized! without incurring a charge, call 972.841.0738 (24 hours/7 days a week) at least 48 hours before your appointment and leave a detailed message. We will call back to reschedule the appointment at a mutually agreed upon day and time. We understand sometimes this will be impossible. Each client is allowed ONE (1) NO-CHARGE cancellation or reschedule with less than 48 hours’ notice. Exception: If a client cancels/reschedules once organizer(s) is en route to their home, it falls under our No Show Policy (see below) and will incur a no show fee of $100. If a client continues to have cancellation and rescheduling issues without appropriate notice, a fee of $100 will be charged for each instance thereafter.

In instances where excessive rescheduling and cancellations occur (3 or more, even with a 48-hour notice), clients will be charged a $50.00 rescheduling/cancellation fee per appointment. If it continues, we may ask the client to find another organizer best suited for his/her scheduling needs. Excessive rescheduling disrupts our service to other clients and negatively impacts our organizers' ability to earn income. Please consider your dates and times carefully when booking your appointments. Get Organized! desires to give every single client our absolute best.

No Show Policy

If organizer(s) is en route to your home or arrives at your home/office for your scheduled appointment and you cancel/reschedule the appointment or request a reduction of the organizing team that has arrived, or if they arrive at your home and you are not at home or ill or have a schedule conflict and are unable to keep the appointment, you will be charged a $100 no show fee plus mileage if applicable. Read the Cancellation Policy above for more information.

When scheduling your consultation, we will obtain your credit card information for billing purposes. We will not bill your credit card for our services until after your appointment in case you choose to pay with cash or check at the time of service. By giving us your credit card information, you accept and agree to our Cancellation and No Show policies.

Payment

IT appointments must be prepaid with a credit card on file. Payments will be processed before the consultation and workdays based on the IT Organizers’ estimated hours.

You will receive a digital copy of the prepaid invoice for each appointment. Any changes in the total amount due such as additional hours or products purchased by our IT Organizers will be reflected on the final invoice run through your credit card with your approval.

Clients who wish to pay by credit/debit card for actual shopping expenses (products) will have an upcharge of 3.5% ONLY on the products purchased but not mileage or hourly rate for shopping. If the client chooses to pay in cash or check, the 3.5% upcharge will be waived. The 3.5% is only being charged to offset credit card processing fees.

Additional Notes

Flexibility is vital to the organizing process. There may be times when an IT Organizer will come up with a better idea or request certain products/services to help with the project. These changes are always discussed and implemented with your approval. If you choose to have us work with digital organizing products/services you already have and not purchase specific items we have suggested, the overall results may be less than optimal.

This information is subject to change without notice.

IT Privacy Statement: Our Professional IT Organizers have been fully vetted through at least three (3) interviews, reference checks, and a full criminal background check. We understand privacy is important to you and we do our best to protect your right to privacy. Every member of our Get Organized! Team has a signed contract that prohibits them from sharing client information outside of Get Organized!. When working with our IT Organizer, clients have the right to decline our access to their data at any time. Declining access to data may affect our ability to serve. Click HERE to read our full Privacy Policy.