Additional Information About Our Digital Organizing Rates and Policies
Rates
Our Client Managers will review how our process works, gather the necessary technical information, explain pricing, and schedule appointments. After the initial consultation, IT organizing is billed hourly (3-hour minimum). The IT Organizers will offer an estimated number of hours for the project after the consultation. Additional hours needed over the estimated time will be discussed and approved by the client.
How long a job will take depends on:
- use of a wired or wireless network and the speed of the network
- speed of the NIC (Network Interface Card) connecting to those networks
- age of device(s) - technology age triples every 6 months
- how full the hard drive is (once a hard drive nears full capacity it starts to run slower)
- how hard-drive is mirrored (RAID0 | being backed up in multiple places)
- whether the devices have the latest updates (software and driver updates, etc.)
- easy access to login information and passwords
- client’s ability to make decisions
Even if the home has high-speed internet, one of the factors above may cause bottle-necking (slowing down) at a certain phase in the project, causing a need for more hours to complete.
You may be using purchased or free software that is outdated or has limitations. At times, our IT Organizers will use new applications to problem-solve issues. Our IT Organizers cannot know 100% of all applications available for your device and/or what you have been using. Most are intuitive to our IT Organizers, as they become familiar with the nuances of your device. This does not constitute training on the client's time.
Sometimes when working on one priority we discover an unexpected step that must be handled to continue the process. Working with technology issues often requires troubleshooting and time to set up a new step or system. Be assured we are organized and efficient with our steps and will do our best to complete tasks as quickly but accurately as possible.
Estimates are for IT Organizing services only and do not include additional expenses such as mileage, surcharges, supplies, shopping, research, etc. Final billing may vary from the initial estimate or quote based on additional expenses and the unexpected. We promise to communicate with you about additional expenses before we move forward. The initial consultation and scheduled workdays will be billed to the credit card on file at the end of the appointment.
Hourly Rate: To be discussed with our office on a phone call to 972.841.0738.
Mileage Rates: Get Organized! has IT organizers throughout the DFW area. It is our goal to match the best IT organizer to each client’s needs. We do take into consideration the client’s location when assigning an IT organizer to a job. Clients who are over 30 miles round trip from our IT organizer will have an additional cost per mile added to the total job cost. Mileage will be determined from the location of the IT organizer to the client.
Due to the increase in fuel costs and drive time with traffic in the DFW area, any jobs that have a calculated drive time over 45 minutes from the location of the IT organizer will incur a $25 surcharge per appointment. These fees will be discussed with the client prior to booking. We do try to utilize IT organizers who do not have surcharges, but sometimes availability and special skills for a client force us to bring in an organizer from a distance.
If the IT Organizers are distracted by clients’ family members or household guests, pets, contractors in the home, etc. during an organizing appointment, we reserve the right to bill for additional time needed to complete the scheduled work scope.
The client will be liable for the full cost of the job even if an employee or independent contractor of Get Organized! feels their personal safety is in danger due to actions of the client or another party in the home and must leave the site.
We assume no liability for damage or loss of items that are not secured in a proper manner, or damaged prior to our appointment. (Example: heavy items on fragile shelves or dings in furniture or devices that were there before we organized). Further, we assume no liability for damage or loss caused by the negligence of the client, power outages, or weather-related consequences.
Appointments and pricing are based on the average time to complete IT organizing tasks. If the home is not found in an “average” condition or in the condition noted at a consultation or described at booking, Get Organized! reserves the right to bill for the extra time. Our IT Organizers will do a quick walk-through with you when they arrive for your appointment. Our purpose is to ensure we know your priorities, the layout of the home, and little nuances that will allow us to serve you better, and to adjust pricing if the description of the home when booking was not accurate.
Cancellation Policy
To cancel your appointment with Get Organized! or request a reduction of the IT organizing team without incurring a charge, call 972.841.0738 (24 hours/7 days a week) at least 48 hours before your appointment and leave a detailed message. We will call back to reschedule the appointment at a mutually agreed-upon day and time. We understand sometimes this will be impossible. Each client is allowed ONE (1) NO-CHARGE cancellation or reschedule with less than 48 hours' notice. Exception: If a client cancels/reschedules once IT organizer(s) is en route to their home, it falls under our No Show Policy (see below) and will incur a no-show fee of $100. If a client continues to have cancellation and rescheduling issues without appropriate notice, a fee of $100 will be charged for each instance thereafter.
In instances where excessive rescheduling and cancellations occur (3 or more, even with a 48-hour notice), clients will be charged a $50.00 rescheduling/cancellation fee per appointment. If it continues, we may ask the client to find another IT organizer best suited for his/her scheduling needs. Excessive rescheduling disrupts our service to other clients and negatively impacts our IT organizers' ability to earn income. Please consider your dates and times carefully when booking your appointments. Get Organized! desires to give every single client our absolute best.
No Show Policy
If the IT organizer(s) is en route to your home or arrives at your home/office for your scheduled appointment and you cancel/reschedule the appointment or request a reduction of the IT organizing team that has arrived, or if they arrive at your home and you are not at home or ill or have a schedule conflict and are unable to keep the appointment, you will be charged a $100 no show fee plus mileage if applicable. Read the Cancellation Policy above for more information.
When scheduling your consultation, we will obtain your credit card information for billing purposes. By giving us your credit card information, you accept and agree to our Cancellation and No Show policies.
Payment
We accept all major credit cards, cash, checks, or Zelle. Get Organized! will collect your credit card information prior to your organizing appointment. Payments will be processed at the end of the appointment.
You will receive an invoice via email the day before your appointment or the day of with the total amount due for that day’s work. Any changes in the total amount due such as additional hours worked or products purchased by our IT organizers will be reflected on the final invoice run through your credit card, or recalculated at the appointment when paying by cash or check. A new receipt will then be emailed to you.
Clients who wish to pay by credit/debit card for actual shopping expenses (products) will have an upcharge of 3.5% ONLY on the products purchased but not mileage or hourly rate for shopping. If the client chooses to pay in cash or check, the 3.5% upcharge will be waived. The 3.5% is only being charged to offset credit card processing fees.
CLIENTS ARE NOT CHARGED AN UPCHARGE ON ANY OF OUR SERVICES WHEN USING THEIR CREDIT/DEBIT CARDS.
Additional Notes
Flexibility is vital to the organizing process. There may be times when an IT Organizer will come up with a better idea or request certain products/services to help with the project. These changes are always discussed and implemented with your approval. If you choose to have us work with digital organizing products/services you already have and not purchase specific items we have suggested, the overall results may be less than optimal.
This information is subject to change without notice.
IT Privacy Statement: Our Professional IT Organizers have been fully vetted through at least three (3) interviews, reference checks, and a full criminal background check. We understand privacy is important to you and we do our best to protect your right to privacy. Every member of our Get Organized! Team has a signed contract that prohibits them from sharing client information outside of Get Organized!. When working with our IT Organizer, clients have the right to decline our access to their data at any time. Declining access to data may affect our ability to serve. Click HERE to read our full Privacy Policy.
Organizing for Home, Business & Life