Additional Information About Our Home Organizing Rates and Policies
Rates
We are often asked to quote how much a particular job will cost. Due to the many variables in each job, we do not estimate jobs over the phone. Since we bill organizing jobs at an hourly rate, we try to estimate the time a job will take during the scheduled consultation.
How long a job will take depends on:
- The amount of clutter.
- The number of boxes of paper to sort and organize (papers require more detailed attention).
- How well you are able to work with us, make decisions, and purge.
- Whether we will be building or putting together shelving, bookshelves, organizing tools, etc.
- Your willingness to do suggested homework after we leave.
- The amount of interruptions you have (phone, email, texting, visitors, kids, etc.).
Estimates are for organizing services only and do not include additional expenses such as mileage, surcharges, supplies, shopping, etc. Final billing may vary from the initial estimate or quote based on additional expenses.
After the initial consultation, our organizing jobs are billed hourly, with a minimum of five (5) hours per day for all jobs. From experience, we find that most clients get the best results by booking 8 hours a day. Hours are determined by, but not limited to projections of time spent cleaning, de-cluttering, sorting, organizing, filing, building, and installing organizing products, and time spent researching for special items requested by the client. Research and shopping time outside of the on-site organizing will be billed additionally upon approval by the client.
Most organizing jobs require only one (1) professional organizer, but in some cases due to deadlines or need for more physical help, we can schedule multiple organizers. The option for multiple organizers on a job site is not available in all areas covered by Get Organized! services.
*For security reasons, we schedule two organizers on a job if the Lead Organizer and the client are of the opposite sex. If two organizers are not available in your area, service options are at the discretion of Get Organized! and the approval of the client.
Our typical client is one who has accumulated clutter over a period of time that is now causing undue frustration and stress, often throughout the entire home and family. There is usually a feeling of being overwhelmed and out of control. When it moves beyond just the physical space and general lifestyle clutter, we might classify it as hoarding.
We work with hoarders and their families to begin the enormous task of organizing the physical spaces of a hoarding environment, however, we do not provide professional counseling or psychological advice. Usually, the home of a hoarder requires a cleaning crew to come into the home prior to our arrival to remove trash and unhealthy debris. Due to the complexity of hoarding situations, the hourly organizing rates may increase to hoarding rates after the on-site consultation, especially if the client did not explain the severity during the phone conversation. Hoarding jobs do require at least two organizers on-site at all times. Please call or email for hourly rates.
Mileage Rates: Get Organized! has organizers throughout the DFW area. It is our goal to match the best organizer to each client’s needs. We do take into consideration the client’s location when assigning an organizer to a job. Clients who are over 30 miles round trip from our organizer will have an additional cost per mile added to the total job cost. Mileage will be determined from the location of the organizer to the client.
Due to the increase in fuel costs and drive time with traffic in the DFW area, any jobs that have a calculated drive time over 45 minutes from the location of the organizer will incur a $25 surcharge for up to two organizers for each scheduled appointment. Additional organizers over 45 minutes away will incur a $12.50 surcharge per appointment. These fees will be discussed with the client prior to booking. We do try to utilize organizers who do not have surcharges, but sometimes availability and special skills for a client force us to bring in an organizer from a distance.
Cancellation Policy
To cancel your appointment with Get Organized! or request a reduction of the organizing team without incurring a charge, call 972.841.0738 (24 hours/7 days a week) at least 48 hours before your appointment and leave a detailed message. We will call back to reschedule the appointment at a mutually agreed-upon day and time. We understand sometimes this will be impossible. Each client is allowed ONE (1) NO-CHARGE cancellation or reschedule with less than 48 hours' notice. Exception: If a client cancels/reschedules once organizer(s) is en route to their home, it falls under our No Show Policy (see below) and will incur a no-show fee of $100. If a client continues to have cancellation and rescheduling issues without appropriate notice, a fee of $100 will be charged for each instance thereafter.
In instances where excessive rescheduling and cancellations occur (3 or more, even with a 48-hour notice), clients will be charged a $50.00 rescheduling/cancellation fee per appointment. If it continues, we may ask the client to find another organizer best suited for his/her scheduling needs. Excessive rescheduling disrupts our service to other clients and negatively impacts our organizers' ability to earn income. Please consider your dates and times carefully when booking your appointments. Get Organized! desires to give every single client our absolute best.
No Show Policy
If the organizer(s) is en route to your home or arrives at your home/office for your scheduled appointment and you cancel/reschedule the appointment or request a reduction of the organizing team that has arrived, or if they arrive at your home and you are not at home or ill or have a schedule conflict and are unable to keep the appointment, you will be charged a $100 no show fee plus mileage if applicable. Read the Cancellation Policy above for more information.
When scheduling your consultation, we will obtain your credit card information for billing purposes. We will not bill your credit card for our services until after your appointment in case you choose to pay with cash or check at the time of service. By giving us your credit card information, you accept and agree to our Cancellation and No Show policies.
Payment
We accept all major credit cards, cash, checks, or Zelle. If you choose to pay by credit card, Get Organized! will collect your credit card information prior to your organizing appointment. Payments will be processed at the end of the appointment.
You will receive an invoice via email the day before your appointment or the day of with the total amount due for that day’s work. Any changes in the total amount due such as additional hours worked or products purchased by our organizers will be reflected on the final invoice run through your credit card, or recalculated at the appointment when paying by cash or check. A new receipt will then be emailed to you.
Clients who wish to pay by credit/debit card for actual shopping expenses (products) will have an upcharge of 3.5% ONLY on the products purchased but not mileage or hourly rate for shopping. If the client chooses to pay in cash or check, the 3.5% upcharge will be waived. The 3.5% is only being charged to offset credit card processing fees.
CLIENTS ARE NOT CHARGED AN UPCHARGE ON ANY OF OUR SERVICES WHEN USING THEIR CREDIT/DEBIT CARDS.
Additional Notes
Flexibility is vital to the organizing process. There may be times when an organizer will come up with a better idea or request additional storage or organizational tools for your home. These changes are always discussed and implemented with your approval.
Remember we are organizing, not remodeling. If you choose to have us work with organizing products you already have in your home and not purchase specific items we have suggested, the overall results may be less than optimal.
This information is subject to change without notice
New and Prospective Clients
Organizing your home/office is an exciting process, but it will take a lot of work, confident decision-making, and a positive outlook to make it look and function at its best. Unlike the Clean Sweep show which brings in a whole crew to redo an entire house in three days, the actual residential organizing process is much slower. Keep in mind in order to get the successful results we both want, there may be a few aches and pains along the way.
By the time you are seeking our help, you are probably overwhelmed by the clutter and junk everywhere around you. Clutter saps energy and wastes time and money, causing stress for you and your family.
If you have decided to pay for professional organizing services, ideas, and suggestions, I am sure you want our very best effort in helping you. It is important for you to understand sometimes the decision-making process, needed when organizing, can be a little unpleasant.
More often than not, clients are reluctant to part with items in their homes/offices. Our goal is to release you from the guilt of holding on to unwanted or unneeded items to help you get the results you want, not because we are insensitive to the way you run your household or your personal items.
We not only want to organize your home/office to look great, but we also create organizational systems and teach you how to maintain your newly organized home/office. Organizing is just the first step. Keeping your home/office organized after we leave requires both you and your family to make some lifestyle changes. If you are unwilling to take the recommendations we suggest and be firm in sticking to them, your home is very likely to fall into clutter once again.
An important lifestyle change may be how you handle or delegate responsibilities to others in your household. Are there consequences when those responsibilities are not met? You may also have to learn to curb your purchasing habits. Are you a good example for the family? Will you allow yourself to part with unnecessary clutter?
Organizing takes concentration, multitasking, and focus. There may be times you find a long-lost item and you want to stop and reminisce. Our organizers will ask you to refocus on the task at hand. Having your full focus on the organizing process will make it go more quickly. It is best not to double-book yourself with other events and people on organizing days unless we have discussed this beforehand.
We look forward to helping you "Get Organized!"
Organizing for Home, Business & Life