Additional Information About Our Senior Downsizing Rates and Policies
Rates
We are often asked to quote how much a particular job will cost. Due to the many variables in each job, we do not estimate jobs over the phone. Since we bill organizing jobs at an hourly rate, we try to estimate the time a job will take during the scheduled consultation.
How long a job will take depends on:
- The amount of clutter or a number of storage locations outside of the current home.
- The number of boxes of paper to sort and organize (papers require more detailed attention).
- How well you are able to work with us, make decisions, and purge.
- Whether we will be packing for a move as we purge and/or unpack at the new home.
- Whether we will be building or putting together shelving, bookshelves, organizing tools, etc. at the new location.
- Your willingness to do suggested homework after we leave.
- The amount of interruptions you have (phone, email, texting, visitors, kids, etc.).
Estimates are for organizing services only and do not include additional expenses such as mileage, surcharges, supplies, shopping, etc. Final billing may vary from the initial estimate or quote based on additional expenses.
After the initial consultation, our organizing jobs are billed hourly, with a minimum of five (5) hours per day for all jobs. From experience, we find that most clients get the best results by booking eight (8) hour days. Hours are determined by, but not limited to projections of time spent cleaning, de-cluttering, sorting, packing, unpacking, organizing, filing, building and installing organizing products, and time spent researching for special items requested by the client. Research and shopping time outside of the on-site organizing will be billed additionally with client approval.
Hoarding Job
Our typical senior client is one who has accumulated clutter over a period of time, is planning a move to a new residence, or is ready to downsize their current home by lessening the amount of furniture and possessions. There is usually a feeling of being overwhelmed physically and emotionally. If the clutter moves beyond what is considered general lifestyle clutter, we might classify it as a hoarding situation.
We work with hoarders and their families to begin the enormous task of organizing the physical spaces of a hoarding environment; however, we do not provide professional counseling or psychological advice.
Usually, the home of a hoarder requires a cleaning crew to come into the home prior to our arrival to remove trash and unhealthy debris. Please be aware that our rate for working with hoarders is higher and requires at least two organizers at all times for this type of work. Please call or email for hourly rates.
Mileage Rates: Get Organized! has organizers throughout the DFW area. It is our goal to match the best organizer to each client’s needs. We do take into consideration the client’s location when assigning an organizer to a job. Clients that are over 30 miles round trip from our organizer will have an additional cost per mile added to the total job cost. Mileage will be determined from the location of the organizer to the client.
Due to the increase in fuel costs and drive time with traffic in the DFW area, any jobs that have a calculated drive time over 45 minutes from the location of the organizer will incur a $25 surcharge for up to two organizers for each scheduled appointment. Additional organizers over 45 minutes away will incur a $12.50 surcharge per appointment. These fees will be discussed with the client prior to booking. We do try to utilize organizers who do not have surcharges, but sometimes availability and special skills for a client force us to bring in an organizer from a distance.
Cancellation Policy
To cancel your appointment with Get Organized! or request a reduction of the organizing team without incurring a charge, call 972.841.0738 (24 hours/7 days a week) at least 48 hours before your appointment and leave a detailed message. We will call back to reschedule the appointment at a mutually agreed-upon day and time. We understand sometimes this will be impossible. Each client is allowed ONE (1) NO-CHARGE cancellation or reschedule with less than 48 hours' notice. Exception: If a client cancels/reschedules once organizer(s) is en route to their home, it falls under our No Show Policy (see below) and will incur a no-show fee of $100. If a client continues to have cancellation and rescheduling issues without appropriate notice, a fee of $100 will be charged for each instance thereafter.
In instances where excessive rescheduling and cancellations occur (3 or more, even with a 48-hour notice), clients will be charged a $50.00 rescheduling/cancellation fee per appointment. If it continues, we may ask the client to find another organizer best suited for his/her scheduling needs. Excessive rescheduling disrupts our service to other clients and negatively impacts our organizers' ability to earn income. Please consider your dates and times carefully when booking your appointments. Get Organized! desires to give every single client our absolute best.
No Show Policy
If the organizer(s) is en route to your home or arrives at your home/office for your scheduled appointment and you cancel/reschedule the appointment or request a reduction of the organizing team that has arrived, or if they arrive at your home and you are not at home or ill or have a schedule conflict and are unable to keep the appointment, you will be charged a $100 no show fee plus mileage if applicable. Read the Cancellation Policy above for more information.
When scheduling your consultation, we will obtain your credit card information for billing purposes. We will not bill your credit card for our services until after your appointment in case you choose to pay with cash or check at the time of service. By giving us your credit card information, you accept and agree to our Cancellation and No Show policies.
Payment
Often in our jobs with seniors, family members may be involved in the scheduling and payment of organizing services. We accept all major credit cards, cash, checks, or Zelle. If you choose to pay by credit card, Get Organized! will collect your credit card information prior to your organizing appointment. Payments will be processed at the end of the appointment.
The payer will normally receive an invoice via email the day before the appointment, so our clients know in advance what the expected cost will be. However, the total amount due for that day’s work will NOT be billed until end of day on the day the work takes place. Any changes in the total amount due such as additional hours worked, or products purchased by our organizers will be reflected on the final invoice run through the credit card or recalculated at the appointment when paying by cash or check. A new receipt will be emailed to the payer.
Clients who wish to pay by credit/debit card for actual shopping expenses (products) will have an upcharge of 3.5% ONLY on the products purchased but not mileage or hourly rate for shopping. If the client chooses to pay in cash or check, the 3.5% upcharge will be waived. The 3.5% is only being charged to offset credit card processing fees.
Additional Notes
Flexibility is vital to the organizing process. There may be times when an organizer will come up with a better idea or request additional storage or organizational tools for your home. These changes are always discussed and implemented with your approval.
If you choose to have us work with organizing products you already have in your home and not purchase specific items we have suggested, the overall results may be less than optimal.
This information is subject to change without notice.
New and Prospective Clients
Senior downsizing and/or moving to a new home is an exciting and emotional process, but it will take a lot of work, confident decision-making, and a positive outlook to reach the outcome that the seniors and their families require. Unlike the Clean Sweep show which brings in a whole crew to redo an entire house in three days, the actual downsizing, moving, and organizing process is much slower. Keep in mind that in order to get the successful results we both want, there may be a few aches and pains along the way.
By the time you are seeking our help, you are probably overwhelmed by the clutter and deadlines you are facing. The decision-making process saps energy and may cause stress for you and your family. If you have decided to pay for professional organizing services, ideas, and suggestions, I am sure you want our very best effort in helping you. It is important for you to understand that sometimes the process can be a little unpleasant.
More often than not, clients are reluctant to part with items that have been in their family for a long time. Our goal is to help release you from the guilt of holding on to unwanted or unneeded items to get the results you want. It is not because we are insensitive to the personal items you have collected, but it is our goal to allow you to create a calmer, less cluttered future.
If we are a part of the organizing of your new space, we want it to look great and teach you how to use the systems we put in place. Organizing is just the first step. Keeping your home organized after we leave requires both of you to make some lifestyle changes. If you are unwilling to take the recommendations that we suggest and be firm in sticking to them, then your home is very likely to fall into clutter once again.
An important lifestyle change may be how you handle new purchases and storage or distribution of items that may eventually be passed on to other family members. You may also have to learn to curb your purchasing habits and be willing to part with items that are unneeded or have no sentimental value.
Organizing takes concentration, multitasking, and focus. There will be times you find a long-lost item and you want to stop and reminisce. Our organizers will ask you to refocus on the task at hand. Having your full focus on the organizing process will make it go more quickly. It is best not to double-book yourself with other events and people on organizing days unless we have discussed this beforehand.
Organizing for Home, Business & Life